Employers were selected from a database of those who have had contact with an INZ Relationship Manager. This database was used to enable us to report on customer satisfaction with INZ Relationship Managers and also because these employers were likely to have migrant employees.
A total of 1,065 employers were in the database, and of these, 942 employers were eligible and had correct contact details. All of these employers were invited to take part in the survey. The survey could be completed online or by telephone.
This report presents high-level findings regarding customer satisfaction with Immigration New Zealand (INZ) Relationship Managers from the 2009 Employers of Migrants survey. The primary objective of the survey is to assess the benefits and issues associated with employing migrants. It also aims to monitor whether INZ is meeting the needs of employers, from the initial policy framework through to the settlement services provided.
Key Results
· More than two-thirds (70 percent) of employers were satisfied or very satisfied with the overall quality of service from INZ Relationship managers.
· The most common reasons for employers to contact a relationship manager were in regards to immigration policy or process and immigration applications.
· For the five key aspects of customer service, employers generally rated relationship managers higher than applicants and advisers rated INZ.