Result 10 customer research Last Publication Date: 01 Dec 2014 Life is about events, not services. When customers contact government they do so in order to achieve an outcome greater than the agency’s own. But often…
Problem Gambling - Mystery Shopper Campaign Last Publication Date: 01 Dec 2014 Preventing and minimising the harm associated with problem gambling is a key element of the regulatory framework for gambling. Much of the intervention in this area…
Comparing classifications 2012 & 2013 Last Publication Date: 01 Oct 2014 This analysis compares the classifications assigned to films and games by different countries. Classifications around the world can be substantially variable as are the symbols, names…
2014 Survey of Stakeholders in Gambling Regulation - Summary of Responses Last Publication Date: 01 Jul 2014 The Department of Internal Affairs (DIA) is responsible for the regulation of gambling in New Zealand so that it is safe, fair, legal and honest. Stakeholders…
Distribution of grants from Gaming Machine ('pokies') Last Publication Date: 01 May 2014 Gaming machine societies in the Class 4 gaming sector are responsible for distributing the Gaming Machine Proceeds (GMP) generated from their machines. The Department’s analysis shows that…
Public Trust and Confidence in Charities Last Publication Date: 01 May 2014 This survey continues the series of Trust and Confidence surveys conducted biennially for Charities Services New Zealand (previously the Charities Commission). The previous studies referenced in…
Young People's Research Last Publication Date: 01 Nov 2013 Young New Zealanders are one of the groups most affected by the decisions of the Classification Office. This set of research reports explores this group's perceptions…
A Survey of Community and Charity Organisations in the Manukau Ward and Manurewa Local Board Last Publication Date: 01 Oct 2013 The purpose of this report is to advise on the results of the ‘Applying for grants from Gambling (‘pokies’) Societies 2013’ Survey (the survey). This constitutes…
Comparing classifications 2010 & 2011 Last Publication Date: 01 May 2013 The classifications assigned to films and games by different countries are substantially variable as are the symbols, names and meanings used on classification labels. Nevertheless, it…
Attitudes towards classification labels (2013) Last Publication Date: 01 Feb 2013 UMR Research included questions in an online omnibus in January 2013 to help us understand public attitudes to classification labels and whether people are guided by…
